Frequently Asked Questions
Everything you need to know about bringing comfort into your home.
What is the typical shipping timeframe for home decor items?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, please allow 2-3 weeks for specialized freight delivery.
Do you offer international shipping?
Currently, The Commonfolk ships within the continental United States and Canada. We are working on expanding our reach to more countries soon.
What is your return policy for textiles and fragile items?
We offer a 30-day return window for all unused items in their original packaging. Please note that for fragile ceramics, we require photo documentation of any transit damage within 48 hours of delivery.
Are your products ethically sourced?
Yes, we partner exclusively with artisans and manufacturers who prioritize sustainable materials and fair labor practices to ensure every piece has a positive impact.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 12 hours of placement. After this window, our warehouse begins processing, and we are unable to make further changes.